Website Terms of Use
Effective date: 1 May 2026 | Last reviewed: 1 May 2026
Who we are
This website is operated by The Bereavement Café CIC (company number 14004905), a Community Interest Company providing peer-to-peer grief support, community café spaces, Grief Recovery support, Youth Cafés and bereavement training for individuals, schools and businesses. The Bereavement Café was founded to remove the stigma around grief and create safe, welcoming spaces where people can find connection and hope after loss.
Using this website
You may use this website for lawful purposes only. You must not:
- Use this site in any way that breaches applicable local, national or international law
- Attempt to gain unauthorised access to any part of the website or its underlying systems
- Introduce viruses, malware or any other harmful material
- Reproduce or redistribute any content from this site without our prior written permission
- Use automated tools to scrape or harvest content or data from this site
- Use this site to send unsolicited commercial communications
- Misuse this website in a way that could cause distress to others, including other members of our community
We reserve the right to restrict or suspend access to this website at our discretion and without notice.
The nature of our services
The Bereavement Café provides peer-to-peer support, community connection and bereavement training. We are not a counselling service, a medical provider or a crisis intervention service. Nothing on this website constitutes professional therapeutic, medical or psychological advice. If you are concerned about your mental health or wellbeing, please speak to your GP or a qualified mental health professional.
Community Cafés
Our Community Cafés are safe, welcoming spaces for people navigating grief. By registering to attend a Café, you agree to engage with fellow attendees with compassion, respect and confidentiality. What is shared within a Café session should remain within that space.
We reserve the right to decline or withdraw a registration where we reasonably believe that an individual’s attendance may pose a risk to themselves or others, or where our community guidelines are not being respected.
Attendance at a Community Café does not create a therapeutic relationship between you and The Bereavement Café or any of its facilitators. Our Cafés are peer support spaces, not clinical settings.
Grief Recovery support
Where you engage with our Certified Grief Recovery Specialist for one-to-one or group support, separate terms will be provided at the point of engagement. These terms do not govern that relationship. All Grief Recovery support is delivered with care, professionalism and strict confidentiality.
Business and workplace training
Enquiries about our training services submitted through this website do not constitute a confirmed booking. Training arrangements are confirmed separately in writing once the scope, format, date and fee have been agreed between The Bereavement Café and the relevant organisation.
Youth Cafés and children
Children and young people
Our Youth Cafés are delivered within school environments in partnership with schools and educational settings. This website is not directed at children. Schools and educational settings wishing to enquire about Youth Café provision should contact us directly. Any involvement of children or young people in our services is arranged through the relevant school or setting, in accordance with their safeguarding policies and our own.
We never accept direct referrals from or contact with children through this website.
Safeguarding
The Bereavement Café operates a safeguarding policy at all times. Where we have a concern about the safety or welfare of an individual — including an adult at risk or a child — we may be required to share relevant information with statutory agencies, regardless of normal confidentiality principles. The safety of individuals will always take precedence.
If you have a safeguarding concern, please contact us immediately. In an emergency, always contact the police or emergency services first.
If you are in crisis
The Bereavement Café is a peer support community — we are not a crisis service. If you or someone you know is in immediate danger or experiencing a mental health crisis, please contact:
- Emergency services: 999
- Samaritans (24/7): 116 123 or [email protected]
- Crisis text line: text SHOUT to 85258
Intellectual property
All content on this website — including text, training descriptions, resources, logos and design — belongs to The Bereavement Café CIC or is used with permission. You may not reproduce, redistribute or use any content for commercial purposes without our written consent. You may print or save pages for your own personal, non-commercial reference.
Disclaimer and limitation of liability
We take care to ensure the information on this website is accurate and up to date, but we cannot guarantee this at all times. Café dates, availability and service details are subject to change.
To the fullest extent permitted by law, The Bereavement Café CIC will not be liable for any loss or damage arising from your use of this website or reliance on its content. This does not affect any liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence.
Third-party links
This website may include links to external organisations — for example, bereavement charities, mental health resources or professional bodies. These links are provided for reference and signposting only and do not represent an endorsement. We are not responsible for the content of any external site.
Privacy and data protection
Your use of this website is also governed by our Privacy & Cookie Policy and our Data Protection Policy. Given the sensitive nature of the information people may share with us, we take data protection with the greatest care. Please read both policies carefully before registering for a Café or engaging with our services.
Changes to these terms
We may update these terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the website after changes are posted means you accept the updated terms.
Governing law
These terms are governed by the laws of England and Wales. Any disputes arising from your use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.