Accessibility Statement

Effective date: 17 April 2026  |  Last reviewed: 17 April 2026

The Bereavement Café exists to make grief support accessible to everyone. We believe that no one should face barriers — digital or otherwise — when seeking connection, community or support after a loss. This statement explains how accessible our website currently is, what we are working to improve, and how to reach us if you need help accessing our services or content.

Our commitment

We want everyone who visits thebereavementcafe.co.uk to be able to find information about our Cafés, our training, our Grief Recovery support and our Youth Cafés — regardless of disability, impairment, neurodivergence or the technology they use to browse. Given the nature of our work, we are particularly mindful that some visitors may be in a fragile or distressed state when they reach us, and we are committed to making that first contact as straightforward and low-barrier as possible.

Target: WCAG 2.1 Level AA

We are working towards meeting the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA and are committed to making ongoing improvements to our website.

How accessible this website is

We have reviewed our website and can report the following on its current accessibility:

Working well
Plain language
Our content is written in warm, clear English that is accessible to people in all states of mind and stages of grief.
Working well
Page structure
Pages use a consistent heading structure to help screen reader users navigate content.
Working well
Contact options
Visitors can reach us by email as an alternative to completing forms or navigating multiple pages.
Being reviewed
Images and media
We are reviewing all images and any video content across the site to ensure meaningful alternative text and captions are in place.
Being reviewed
Colour contrast
We are auditing text and background colour combinations to ensure they meet WCAG AA contrast requirements.
Being reviewed
Keyboard navigation
We are testing all menus and interactive elements for full keyboard-only operability.
Being reviewed
Forms and sign-ups
Our Café registration and training enquiry forms are being reviewed for full screen reader and keyboard compatibility.

Known limitations

We are aware that some parts of our website may not yet fully meet accessibility standards. These currently include:

  • Some images may not yet have fully descriptive alternative text
  • Some areas of the site may not yet meet the required colour contrast ratios
  • Some interactive elements and forms may not be fully operable by keyboard alone
  • Any embedded video content may not yet include full captions

We are actively working through these improvements. If anything is preventing you from reaching us or accessing our services, please contact us directly — we will always find a way to help.

Accessing our support and services

Our services are for everyone

The Bereavement Café is built on the belief that grief support should be available to all. If you have a disability, neurodivergent need, communication difficulty or any other requirement that affects how you access our website or engage with our services — please contact us and we will do everything we can to help you participate.

Whether you are looking to join a Community Café, attend a Youth Café on behalf of a child, access Grief Recovery support, or enquire about training for your organisation, we can discuss your needs and find the right way to connect you with our services without relying solely on the website.

We can also provide information about our services and upcoming Cafés in alternative formats on request. Please allow up to 5 working days for us to respond to such requests.

If you are in crisis

The Bereavement Café provides peer support and community connection — we are not a crisis service. If you or someone you know is in immediate danger or experiencing a mental health crisis, please contact one of the following:

  • Emergency services: 999
  • Samaritans (24/7 emotional support): 116 123 or [email protected]
  • Crisis text line: text SHOUT to 85258

Reporting accessibility problems

We welcome all feedback on the accessibility of our website. If you find any part of it difficult to use, or have a suggestion for improvement, please get in touch:

The Bereavement Café CIC

Company number: 14004905

Website: thebereavementcafe.co.uk

We aim to acknowledge accessibility feedback within 2 working days and respond fully within 10 working days.

Enforcement

If you are not satisfied with our response to an accessibility concern, you can contact the Equality Advisory and Support Service (EASS):

This statement was prepared in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Updates to this statement

We will review and update this accessibility statement at least once a year, or whenever significant changes are made to the website. The date at the top of this page reflects the most recent review.